Existing Clients
Remote Support
Note: This page is for existing ETI clients who have been directed here by an ETI technician. If you have not spoken with a technician, please contact our helpdesk.
Starting a Remote Session
If an ETI technician has directed you to this page, select the appropriate download for your computer below. Once downloaded, open the application and follow the instructions provided by your technician.
The remote support application allows your ETI technician to connect to your computer to assist with troubleshooting and support.
Windows Remote Support
For Windows computers.
One-Time Remote Support
Run this when directed by an ETI technician for a temporary support session.
Install ETI Remote Support
Installs ETI's remote support application for ongoing access.
Mac Remote Support
For Mac computers.
One-Time Remote Support
Run this when directed by an ETI technician for a temporary support session.
Install ETI Remote Support
Installs ETI's remote support application for ongoing access.